Updated May 29, 2020
Overnight service changes
There is no subway service between 1 a.m. and 5 a.m.
You can use our enhanced bus service for free while the subway isn't running.
Essential workers, we’re here for you. If you must travel, you can plan an alternative trip and learn more about our Essential Connector program.
What we’re doing
- Running as much service as we can with the crews we have available.
- Providing overnight travel options for essential workers, for when subway service isn't running.
- Deep-cleaning and disinfecting 24/7, and piloting new cleaning procedures.
What you can do
- Stay home if you can. Only use public transit if your trip is essential.
- Wear a mask or other face covering if you must travel.
- Wash your hands with soap and water often. Use hand sanitizer when you’re not able to wash your hands.
What Essential Service looks like
Subways and buses
We’re operating with fewer crews, which might change your trip.
Staten Island Railway service runs hourly, with additional trips during rush hour.
We are no longer scheduling shared rides. (You can still travel with a personal care attendant or guest.)
Stay home if your travel is not absolutely necessary. You’ll be helping protect yourself, your family and other New Yorkers.
Long Island Rail Road
We'll run half-hourly or hourly service on most branches, with strategically added trains during peak travel times.
We're running a modified schedule on the Hudson, Harlem, and New Haven lines. We’re increasing service as the region begins re-opening.
MTA Safe Travels: 24/7 Clean
What’s open and closed
- Our Customer Service Center in Lower Manhattan.
- Our Metro-North Customer Service Center in Grand Central Terminal.
- All Metro-North ticket offices.
- Our lost and found offices.
- Our MetroCard Mobile Sales Bus and Vans.
- The North end entrances of Grand Central Terminal.
- The EasyPay Account Service Center. Use our automated phone service at 877-323-7433, or the EasyPay website.
- The Eltingville Transit Center will be closed each day from 9 p.m. to 5 a.m. Monday through Friday and 9 p.m. to 6 a.m. on Saturday and Sunday.
Other changes you should know about
- There may be delays in response to FOIL requests because of the state's workforce reduction.
- We’re not currently processing online applications for Paratransit Access-a-Ride. Call us at 877-337-2017 and we’ll handle requests on a case-by-case basis.
- Our MetroCard Balance Protection Program is on hold while our staff works remotely.
Have a question?
Call the New York Department of Health's coronavirus hotline at 888-364-3065.You'll be able to speak with public health experts in your preferred language.