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MTA Service During the Coronavirus Pandemic

We’re here to get you where you’re going as the New York region reopens. Remember that you’re required to wear a mask when you ride with us.

Updated July 10, 2020

Service details

Subways and buses

  • We’re running on a regular weekday schedule.
  • Staten Island Railway is running more frequently, with more trains at peak hours.

Access-A-Ride/Paratransit

We are not scheduling shared rides. (You can still travel with a personal care attendant or guest.) Don’t forget to wear your face covering. You’ll be helping protect yourself, your family, and other New Yorkers.

Metro-North Railroad

Off-peak fares are in effect.

Hudson, Harlem, and New Haven lines

  • We're increasing service as ridership increases. The new schedule is a 115% increase in peak service from our May 27 schedule. We’re also adding trains during the morning and evening rush.

West of Hudson service

  • West of Hudson service is operating on a weekend schedule.
  • The Pascack Valley and Port Jervis lines have resumed regular service.

Long Island Rail Road

  • Off-peak fares are in effect.
  • We’re running more frequent service as the region reopens, including some weekday service to Long Island City and Hunterspoint Avenue.

Processing time for MetroCard claims

We have resumed processing MetroCard claims, following a pause in processing because of the pandemic. These claims include refunds, balance protection claims, and applications for Reduced-Fare and EasyPayXpress MetroCards.

If you filed a claim while our operations were paused, know that we are addressing claims as quickly as we can. If you want to file a claim now, the best way to do that is online.

 

We’re processing claims starting with the oldest first. We’re currently working through claims filed in February for full-fare MetroCards and the beginning of March for Reduced-Fare MetroCards.

Make a Customer Service Appointment

If you need help with something in person, you can book a time to come to our Customer Service Center.

What to expect as NYC reopens

What we’re doing

  • Scaling up service as more people go back to work
  • Continuing to deep-clean and disinfect stations and vehicles
  • Reminding riders about precautions to keep everyone safe, including floor decals and station announcements
  • Making hand sanitizer available to riders in stations

See our 13-point plan.

 

What you can do

  • Wear a mask. They’re required when you ride with us.
  • Social distance whenever possible.
  • Travel during less busy times if you can.
  • Use hand sanitizer, and wash your hands when you get to your destination.

More on traveling safely 

Duration 1:59

Safe Travels: Returning to Transit During Phase 3

What we’re doing and what you can do to travel safely.

Overnight service changes

There is no subway service between 1 a.m. and 5 a.m. You can use our enhanced bus service for free while the subway isn't running.

(The Staten Island Railway will continue to operate, and fares on Staten Island buses remain in effect.)

If you need to travel overnight, you can plan an alternative trip and learn more about our Essential Connector program.

Find out more and plan a trip.

More COVID-19 information

What at the MTA is open and closed

Open

  • The Station Master's Office at Grand Central Terminal
  • The OMNY customer service center will be operating at reduced hours. Starting at 5 p.m. Friday, March 20, the service center will be open Monday through Friday, 8 a.m. to 5 p.m.
  • LIRR’s lost and found office
  • Our Customer Service Center in Lower Manhattan, by appointment only
  • New York City Transit’s lost and found office, by appointment only

Closed

Other changes you should know about

 

City, state, and national resources
Information for MTA contractors