Updated October 20, 2020
About mask requirements
Wearing a mask is the law, and it’s the right thing to do.
Enforcement officers will issue a fine as a last resort. They’ll first offer you a free mask and if you refuse, you could be issued a fine.
If you don’t have a mask, we’ll give you a free one. Ask at a subway station booth, or ask a LIRR or Metro-North station ambassador.
Submit a comment about mask rules
Rules about wearing masks on public transit are currently in the 60-day public comment period. You have until November 29 to submit a comment on these rules. See full rule details.
Comments about proposed mask rules can be emailed to email@example.com or mailed to:
Metropolitan Transportation Authority
New York, NY 10004
Submit a comment about something else
Our online form is the best way to give us feedback and ask questions. We’ll make sure your input gets to the right team.
Subways and buses
- We’re running on a regular schedule. Subway service is still suspended from 1 a.m. to 5 a.m. while we disinfect stations and trains.
- Front-door boarding and fare collection has resumed on local buses.
- We are not scheduling shared rides. (You can still travel with a personal care attendant or guest.)
- Off-peak fares are in effect.
Long Island Rail Road
- Off-peak fares are in effect.
What we’re doing
- Continuing to deep-clean and disinfect stations and vehicles
- Reminding riders about precautions to keep everyone safe, including floor decals and station announcements
- Making hand sanitizer and masks available in stations
What you can do
- Wear a mask. They’re required when you ride with us.
- Social distance whenever possible.
- Travel during less busy times if you can.
- Use hand sanitizer, and wash your hands when you get to your destination.
Our cleaning procedures
Our cleaning operation is running 24/7. We’re disinfecting trains, buses, and stations more frequently, and we’re testing new technology to help keep everyone healthy.
Cleaning technology we’re testing
- Antimicrobial biostats
- Ultraviolet light
- Electrostatic sprayers
- Innovative air filters
Safe Travels: 24/7 Clean
Overnight service changes
Processing time for MetroCard claims
We have resumed processing MetroCard claims, following a pause in processing because of the pandemic. These claims include refunds, balance protection claims, and applications for Reduced-Fare and EasyPayXpress MetroCards.
If you filed a claim while our operations were paused, know that we are addressing claims as quickly as we can. If you want to file a claim now, the best way to do that is online.
We’re processing claims starting with the oldest first. We’re currently working through claims filed late August/mid-September for full-fare MetroCards and late September/early October for Reduced-Fare MetroCards.
At this time, station booths are not making any Reduced-Fare MetroCard transactions.
More coronavirus resources
More COVID-19 information
- What at the MTA is open and closed
- The Station Master's Office at Grand Central Terminal
- The OMNY customer service center will be operating Monday through Friday, 8 a.m. to 5 p.m.
- Our Customer Service Center in Lower Manhattan, by appointment only
- New York City Transit’s lost and found office, by appointment only
- These Metro-North ticket offices are open weekdays only:
- Grand Central Terminal, 6 a.m. – 10:30 p.m.
- White Plains, 6 a.m. – 10:30 p.m.
- Stamford, 6 a.m. – 11 p.m.
- These Metro-North ticket offices are open during rush hours, 6-10 a.m. and 4-8 p.m.:
- New Haven
- Ticket offices at Penn Station, Jamaica Station, and Atlantic Terminal are open. At Jamaica Station and Atlantic Terminal, they'll be open from 6 a.m.-10 p.m.
- The waiting room at Penn Station, open from Monday-Friday, 6 a.m. – 8 p.m.
- Our Metro-North Customer Service Center in Grand Central Terminal
- Our MetroCard Mobile Sales Bus and Vans
- The North end entrances of Grand Central Terminal
- The EasyPay Account Service Center. Use our automated phone service at 877-323-7433, or the EasyPay website.
- The Eltingville Transit Center will be closed each day from 9 p.m. to 5 a.m. Monday through Friday and 9 p.m. to 6 a.m. on Saturday and Sunday.
Other changes you should know about
- There may be delays in response to FOIL requests because of the state's workforce reduction.
- We’re not currently processing application requests for Paratransit Access-a-Ride. Call us at 877-337-2017 and we’ll handle application requests on a case-by-case basis.
- Our MetroCard Balance Protection Program is on hold while our staff works remotely.
- City, state, and national resources
- Information for MTA contractors