Event Series to Expand on Existing ‘Meet Your Managers’ Events
MTA Long Island Rail Road (LIRR) today held its first “Connect With Us” event at Hicksville Station from 7 a.m. to 9 a.m., a customer outreach program that invites commuters to ask questions and share their thoughts with LIRR senior leaders. LIRR customers had the chance to meet and converse with LIRR executives, including Interim LIRR President Catherine Rinaldi, about service, projects, concerns and suggestions.
The “Connect With Us” forum series is intended to supplement the LIRR’s “Meet Your Managers” events, where customers meet and speak directly with Station Managers to learn about station operations that keep their home station running smoothly, and the chance to ask questions and share feedback. “Connect With Us” expands on this open dialogue by providing customers the opportunity to ask questions on a greater variety of topics and offer feedback directly to LIRR senior leadership from different departments, varying from transportation, customer communications, community affairs, and often the President of the LIRR.
“This was a great opportunity to introduce myself and speak with LIRR commuters,” said Interim President of the LIRR Catherine Rinaldi. “The LIRR is in the midst of two very transformative projects, East Side Access and the Main Line Expansion Project, and it was a great opportunity to hear commuters’ thoughts, expectations, and anticipation for the future. Listening to our customers’ feedback is key in our efforts of delivering the best possible customer experience.”
“Connect With Us” forums will be scheduled across various locations throughout the LIRR’s service territory to foster communication between daily, occasional commuters, leisure travelers, community members and stakeholders of riders with executives of the LIRR.
Dates and locations of future LIRR “Connect With Us” forums will be available on the Long Island Rail Road’s homepage