Make a Customer Service Appointment

You can walk in or make an appointment at our Customer Service Center. For customers who are non-English speaking or have limited English proficiency, interpreter services are available free of charge.

If you need or prefer in-person assistance, you can book a time to come to our New York City Transit Customer Service Center. It’s located at:

3 Stone Street
New York, NY, 10004

Here's more about what you can do online.

We’re open Monday through Friday, 9 a.m. to 5 p.m. (The last time slot for an appointment is 4:40 p.m.)

Make an appointment

We ask that you arrive 10 minutes prior to your scheduled appointment time.

If you do not have an email address, please type "n/a" into the form.