MTA service during the coronavirus pandemic

We’re here to get you where you’re going.

Updated July 22, 2021

About mask requirements

Masks are still required at indoor train stations and on board trains, buses, and paratransit vehicles.

You do not have to wear a mask at outdoor train stations and platforms, or at bus stops. You must wear a mask once you board a train, bus or paratransit vehicle. 

 

If you don’t have a mask, we’ll give you a free one. Ask at a subway station booth, or ask a LIRR or Metro-North station ambassador. You can also purchase a mask from PPE vending machines that we're testing in 10 stations.

Riders who refuse to wear a mask could get a $50 fine.

Get your COVID-19 vaccine for free in subway and train stations

Pop-up sites open daily.

Service details

Subways and buses

We’re running on a regular schedule. Overnight subway service has resumed, and enhanced overnight bus service has been discontinued.

You can get help with a Reduced-Fare MetroCard at these stationsThey are not making cash transactions.

Access-A-Ride/Paratransit

A phased return to shared rides began on July 6, 2021. Customers may resume travel with family and friends. Visit the Access-A-Ride site for more information.

Metro-North and Long Island Rail Road

Off-peak fares are in effect. 

Traveling safely

What we’re doing

  • Continuing to deep-clean and disinfect stations and vehicles
  • Reminding riders about precautions to keep everyone safe, including floor decals and station announcements
  • Making masks and hand sanitizer available in stations
  • Tracking daily ridership numbers
  • Deploying station agents, ambassadors and wayfinders to help you move through stations

What you can do

  • Continue to wear a mask
  • Consider using OMNY, our contactless payment system. Learn more here.
  • Pay attention to signs in stations
  • Use hand sanitizer, and wash your hands when you get to your destination
  • Check for service outages before you go

Our cleaning procedures

Our cleaning operation is running 24/7.

Our crews remove trash, clean spills and biohazards, spot-clean seats, floors, and other surfaces, and disinfect common touchpoints. We use disinfectants that are Environmental Protection Agency registered.

We also clean subway stations during the day, and trains and buses overnight. Trains that run at night will also be comprehensively cleaned, except at terminal stations instead of in yards.

Cleaning technology we’re testing

We’re testing new ways to clean and disinfect more efficiently. And we’re working with technical advisors to do it.  Here are some of the new technologies we’re piloting. 

  • Antimicrobial biostats
  • Ultraviolet light
  • Electrostatic sprayers
  • Innovative air filters

 

Duration 1:14

Safe Travels: 24/7 Clean

Keeping our system healthy and safe

We're here to help

If you need help with something in person, you can book a time to come to our Customer Service Center.