How to use the MTA eTix app
- Download the free MTA eTix app from the Apple App Store or Google Play Store and set up an account before you travel.
- Buy your mobile ticket in advance of travel. You can find purchased tickets in your Ticket Wallet.
- Activate your ticket before you board your train. A conductor will validate the ticket on your phone.
Tickets purchased using the app cost the same as those purchased at a ticket machine.
If you need a combined ticket to transfer to another transit system, like a subway, bus or ferry, please purchase a paper ticket instead.
You can also use the app for refunds, receipts, and account updates. If you’re not seeing purchased tickets in your Ticket Wallet, make sure you’re logged in.
Get technical support
When using the app, carrier charges may apply for data usage. We're not responsible for carrier data charges incurred while using the app.
Find train schedules and fares
Schedule and fare information is also available in the MyMTA app. Tap the MyMTA button on the eTix app home screen to open the app. If you don’t have the MyMTA app installed, you’ll be directed to the Apple App Store or the Google Play Store to download it.
How to buy mobile tickets
- Log into your account and select the ticket you want to buy. Enter your payment information and confirm the transaction.
- Find purchased tickets in the app’s Ticket Wallet. A receipt will automatically be sent to your email address.
Buying tickets requires cell connectivity or Wi-Fi. (You don’t need cell service or Wi-Fi to activate your ticket and have it validated by a conductor.)
Note: Screenshots or videos of MTA eTix tickets are strictly prohibited. Additionally, the exchange or sharing of MTA eTix tickets via AirDrop or any other means is also strictly prohibited. Customers attempting to present shared tickets of any kind will be required by the conductor to purchase a new ticket at the onboard rate.
Types of tickets you can buy
- Child and Family Fare
- Yankee Stadium Ride Extension
- Belmont Stakes
You can use a credit or debit card, and you can split the payment between two cards. The eTix app accepts Visa, MasterCard, Discover and American Express cards. You can also use digital wallets like Apple Pay and Master Pass. Note that digital wallets do not accept transit benefit cards or split payments.
Group sales, Meadowlands tickets, Atlantic Ticket, and Getaway packages are not available for purchase using the app.
You can now have Mail&Ride tickets automatically delivered using MTA eTix.
How to get a refund
Non-activated tickets can be canceled within 2 minutes of purchase to receive a full refund. After that, you will receive a partial refund for the portion of the unused ticket (for one-way, round-trips, ten-trips, weekly and monthly tickets). You will also pay a $10 refund fee.
Once you activate a One-Way ticket, you will not be able to get a refund.
Refunding a ticket you didn't use
You can initiate a refund of non-activated, non-expired mobile tickets by tapping on the “Actions” button displayed on the ticket, and then selecting the "Refund Ticket" option. A receipt for your refund will automatically be sent to the email address associated with your account and the funds will be returned to the credit/debit card used to purchase the ticket.
If you need help with a refund, please call Customer Service at 511. Customers outside New York state can call 877-690-5114.
Help with common tasks
- Finding and activating your mobile ticket
Purchased tickets show in your Ticket Wallet. You must activate your ticket just before boarding your train.
Go to your Ticket Wallet and tap the “Activate Ticket” button for the applicable ticket. Tickets stay active for the duration of your trip. (Monthly and weekly tickets stay active for the duration of the ticket. You don’t need to reactive them each time they’re used.)
Show your activated ticket to the conductor when asked. The conductor will validate your ticket visually, by looking at the colors on the screen, or electronically, by scanning the barcoded screen. Conductors can’t accept tickets displayed in grayscale.
You don’t need cell connectivity to activate and display your ticket. Note: Changing the time on your phone will automatically change the status of your ticket or tickets to used or expired.
If you’re unable to show your mobile ticket on your phone, you’ll need to pay the higher onboard fare.
- Activating more than one ticket at a time
You can have multiple tickets for others in your party on the same device. Activate each ticket and swipe through them to show the conductor.
- Deactivating your mobile ticket
You cannot deactivate a ticket after it’s been activated.
- Using tickets before they expire
Mobile tickets are valid for the same amount of time as paper tickets. After a mobile ticket expires, you won’t be able to use it for travel or get a refund.
- Buying weekly tickets in advance
Weekly tickets are valid for a set time-frame (Saturday-Friday) and you can buy them as early as the Wednesday before the Saturday that they will become valid. Note: You cannot buy weekly tickets more than one week in advance.
Any portion of the weekly ticket not used within the validity period will appear as EXPIRED and will not be accepted for travel.
- Buying monthly tickets in advance
Monthly tickets are available for purchase beginning on the 25th of the preceding month. For example, you can purchase a December monthly ticket as early as Nov. 25. Please note, however, that you will not be able to use that ticket until Dec. 1. The last day to purchase a monthly ticket for the current month is the 11th and it will only be valid for the remainder of that month.
For security, you’ll be asked to verify you card security code each time you buy a ticket.
- Using MTA eTix for Mail&Ride tickets
Create an MTA eTix account. Log into your Mail&Ride account and change your ticket delivery option to “eTix.” (You can switch back to the paper Mail&Ride ticket delivery at any time.)
Your ticket will automatically show in your Ticket Wallet each month. You will be able to get a refund for unused or partially used Mail&Ride tickets, in line with the current Mail&Ride ticket refund policy.
- Buying tickets through a pre-tax employer benefits program
You can buy a ticket through a pre-tax program. If the cost of the ticket exceeds the amount in the program, you may purchase the remainder of the ticket using an additional credit/debit card.