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PHOTOS: MTA Chief Accessibility Officer and Senior Advisor Quemuel Arroyo Tours OMNY Call Center

New York City Transit
Updated November 4, 2022 7:45 p.m.
OMNY Call Center

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Metropolitan Transportation Authority (MTA) Chief Accessibility Officer and Senior Advisor Quemuel Arroyo visited the OMNY Call Center today to meet with employees and tour the facility. This facility, operated by Cubic Transportation Systems, is located in Amherst, New York.

“Already 1.7 million customers are utilizing the benefits of OMNY each weekday,” said MTA Chief Accessibility Officer and Senior Advisor Arroyo "And with more taps on the way as ridership increases and the recent launch of OMNY for Reduced-Fare customers, the call center continues to be an important resource for customers. After meeting all the hardworking call center staff today, I'm confident they can handle whatever questions or concerns may arise."

"We are pleased to host members of the MTA leadership team at the OMNY Call Center in western New York as part of our long-standing partnership with the agency," said Andrew de Thame, OMNY senior program director for Cubic. "As we continue our important and innovative work with the MTA, we look forward to expanding access to OMNY in the New York City metro region, serving this growing customer base, and delivering equitable access to transit services."

The center is open seven days a week, 8:00 a.m. to 5:00 p.m. OMNY customers with any concerns or issues to troubleshoot should call the OMNY customer services support team at 877-789-6669. Customers calling outside of business hours will receive a call back the next day. The call center will assist customers with managing their accounts, discussing trips and charges, and addressing any other pressing issues. 

New York City Transit has recorded more than 500 million OMNY taps to date and with the expansion of OMNY to Reduced-Fare customers, even more riders can utilize their personal payment devices to ride the subway and bus. To date, approximately 4,000 Reduced-Fare customers have switched to OMNY. 

On Sept. 15, the MTA recorded the 500 millionth OMNY tap at Grand Central Terminal, and on Saturday, Oct. 8 OMNY usage on the subway reached a weekend record of 1.071 million taps. Riders can also participate in the OMNY fare-capping pilot “Lucky 13” by simply tapping more than 12 times in a week. The thirteenth and each subsequent ride will be free for the rest of the week spanning Monday to Sunday. 

To learn more about OMNY and sign up for an account, customers can visit omny.info