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Pay with cash. You must have proper ID and exact change (no paper money or pennies).
If you’re using an assistive mobility device, the bus operator will give you a postage-paid, pre-addressed envelope to pay by mail.
Boarding, Riding, and Leaving Buses
Wait near the bus stop where the driver can see you.
Signal the driver.
The driver will position the bus to deploy the ramp/lift safely or operate the kneeling feature.
If you’re using a wheelchair/scooter, you’re allowed to enter facing either backward or forward.
While boarding via ramps/lifts, lock your brakes.
Riding the Bus
Once in position on board the bus, lock your brakes again.
The driver will secure the wheelchair/scooter.
Priority seating for customers with disabilities and senior citizens is located behind the driver. Other passengers must make these seats available upon request.
All new buses have seat belts and shoulder harnesses for extra safety.
Exiting the Bus
Prior to reaching your destination, alert the driver when you want to exit by pressing the strips located in the area surrounding the windows.
Wait until the bus comes to a stop before unlocking your brake.
The driver will free your wheelchair from its position on the bus and activate the ramp/lift to let you disembark.
If you have partial or total vision loss, listen closely for your stop when it is announced by a recording or by the driver, who will call out stops at major intersections. You can also ask the driver to notify you when your stop is next.
If you miss your stop, tell the driver and he or she will drop you off at the next stop.
You can ask the bus operator to let you off at locations along the route that are not bus stops from 10 p.m. to 5 a.m. daily.
If the operator can stop the bus safely at your requested stop, he or she will be let you off the bus.
Bus Operators will continue to make all regular stops.
Please note that Request-A-Stop service is available on local bus routes, and on express routes (only when the bus is dropping off customers). Request-A-Stop service is not available on limited-stop bus service, Select Bus Service (SBS), the nonstop portion of express bus service, or shuttle bus service.