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How to contact the MTA

We're here 24/7 to help you plan your trip, answer your questions, and address any issues you’re having.

If you're reporting an emergency, dial 911.

Call 911 or notify MTA personnel ASAP if you see something unsafe or threatening. 

Get help with OMNY

Call us at 877-789-6669 for questions about OMNY payments and transactions:

  • Monday to Friday, 8 a.m. to 8 p.m.
  • Saturday and Sunday, 8 a.m. to 5 p.m.
  • 24/7 for self-help service

Report a problem or make a suggestion

Use our self-service feedback tool to report a problem you spotted, get help with an issue you're having, make suggestions for us to improve, and offer commendations for our employees. Your report will go directly to the department that can help.

Other ways to contact us

By phone

For all MTA services, dial 511, and say MTA or the service you are interested in: Subways and Buses, Long Island Rail Road, Metro-North Railroad, or Bridges and Tunnels.

More ways to contact us by phone.

On WhatsApp

Text us on WhatsApp for 24/7 customer service.

Send us a text.

In the TrainTime app

Long Island Rail Road and Metro-North customers can chat live with customer service representatives in the TrainTime app. We can help with ticketing, train arrivals, and more.

Learn more about TrainTime.

In person

You can visit our Customer Service Center at 3 Stone Street, get help at a Customer Service Center in a subway station, or visit a mobile sales vehicle.

See all of our Customer Service Centers.

By mail

If you prefer to contact us by regular mail, you may send it to the MTA's operating agencies throughout the region. 

How to contact us by mail.

File a request or complaint

ADA-related complaint or reasonable modification request

You can make a request, file a complaint, and learn more about the appeals process.

Make an ADA-related request.

Title VI complaint

Any person who believes they been discriminated against on the basis of race, color, or national origin by MTA and its agencies may file a Title VI complaint.

File a Title VI complaint.

TBTA law enforcement complaint

Triborough Bridge and Tunnel Authority law enforcement personnel patrol the MTA's seven bridges and two tunnels. Complaints will be submitted to TBTA's Internal Security Department.

File a TBTA Law Enforcement complaint.

MTA Police complaint

MTAPD patrols LIRR, Metro-North, and the Staten Island Railway.

Note: NYPD Transit Bureau officers patrol New York City Transit’s subways, buses, and stations. They aren’t MTA employees, but they work in partnership with us. Here’s where you can file a complaint about NYPD.

File a complaint about MTAPD.

Personal injury or property damage claims

To submit a personal injury or property damage claim, please download the appropriate form and follow the instructions. Please note the forms are for NYCTA, MaBSTOA, and SIRTOA only. All other agencies must be served according to existing protocols.

Personal injury claim form | Property damage claim form