1. Home
  2. How to contact the MTA
  3. New York City Transit’s Customer Service Center

New York City Transit’s Customer Service Center

The New York City Transit Customer Service Center is located in lower Manhattan, but we're here to help you via our web tools and over the phone at 511 as well. Before scheduling an appointment, see the list of online resources below.

If you do need help or are having trouble filing a claim online, you can walk in or make an appointment at the Customer Service Center. For customers who are non-English speaking or have limited English proficiency, interpreter services are available free of charge.

How to get there


3 Stone Street
New York, NY 10004


9 a.m.-5 p.m., Monday - Friday, except holidays

Nearby subway stops

  • Bowling Green
  • Whitehall Street-South Ferry 
  • Broad Street