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New York City Transit’s Customer Service Center

The New York City Transit Customer Service Center is located in lower Manhattan, but we're here to help you via our web tools and over the phone at 511 as well. Before scheduling an appointment, see the list of online resources below.

If you do need help or are having trouble filing a claim online, you can schedule an appointment to come visit us at the Customer Service Center. 

Only open by appointment

As a precaution against the spread of the coronavirus, you must make an appointment to visit the Customer Service Center.

How to get there


3 Stone Street
New York, NY 10004


9 a.m.-5 p.m., Monday - Friday, except holidays

Nearby subway stops

  • Bowling Green
  • Whitehall Street-South Ferry 
  • Broad Street