Comment on proposed changes to MTA fares, crossing charges, and related policies

How the process works

  1. We publish a notice with a range of proposed changes (you can see the notice at the bottom of this page). 
  2. We schedule public hearings where anyone who is registered may comment on the proposals.
  3. We consider all of the comments, including those made during hearings and comments sent to us online or by phone or mail.
  4. Following the hearings, after considering public comment, the boards of the MTA and its affiliated agencies will decide which potential fare and toll adjustments and policy changes to adopt.

Hearing format

There are two types of hearings: public hearings and satellite hearings. Because of the ongoing pandemic, all hearings will be virtual. They will take place on Zoom, with a livestream available.

  • Virtual public hearings will include live public comments and a Q&A function with MTA subject matter experts. MTA leadership and board members will be present.
  • Virtual satellite hearings will be recorded and transcribed, without a Q&A period. MTA leadership and board members will not be present at satellite hearings.

Comment registration for each hearing is open until there are 240 minutes of comments scheduled. People who have not previously spoken at a virtual hearing will be given priority. Each person has two minutes to speak.

Register to comment

See registration details and sign up to comment at a virtual public hearing or a virtual satellite hearing.

Virtual hearing information

Register to comment during a hearing

You must pre-register to speak at a virtual public hearing. Registration for all hearings opens on November 23 at 10 a.m.

To register, follow the links in the schedule below, or call the Public Hearing Hotline at 646-252-6777. Telephone agents are available from 6 a.m. to 10 p.m. Eastern daily.

Registration for each virtual public hearing will close at 5 p.m. the day before the hearing is scheduled. All comments will be transcribed and made part of the permanent record of these hearings.

Join the hearings

  • Online via Zoom: Follow this link to join. (You can also go to zoom.us/join and enter the Webinar ID 841 1593 1743.)
  • By phone via Zoom: To access the Zoom meeting toll-free by phone, call 877-853-5247. Enter Webinar ID 841 1593 1743, followed by the pound (#) sign.
  • View-only online: You can watch the livestream of virtual public hearings on this page. (Virtual satellite hearings will not be livestreamed.)

Virtual public hearing dates

Note: Virtual public hearings will include live public comments and a Q&A function with MTA subject matter experts. MTA leadership and board members will be present.

Registration for each meeting will close when 240 minutes of public comments are scheduled or at 5 p.m. the day before the hearing is scheduled, whichever comes first.

Follow the links below to register for a specific hearing. If there is not a link for a hearing, registration for that hearing is closed.

Virtual satellite hearing dates

Note: Virtual satellite hearings will feature only public comments. MTA leadership and board members will not be present.

Registration for each meeting will close when 240 minutes of public comments are scheduled or at 5 p.m. the day before the hearing is scheduled, whichever comes first.

Follow the links below to register for a specific hearing. If there is not a link for a hearing, registration for that hearing is closed.

Other ways to comment until December 21, 2020

Electronically

You can submit your comment online.

By phone

Call us at 646-252-6777, between 6 a.m. and 10 p.m.

By mail

You can mail letters to:

MTA Government & Community Relations
Re: Fares & Crossing Charges Virtual Public Hearing
2 Broadway
New York, NY 10004

Additional questions or requests

You can submit any questions or requests using our online form. You can also call the Public Hearing Hotline at 646-252-6777. Agents are available from 6 a.m. to 10 p.m. daily.

You can also send us a letter:

MTA Government & Community Relations
Re: Fares & Crossing Charges Virtual Public Hearing
2 Broadway
New York, NY 10004

Accessibility and language services

At the virtual public and satellite hearings, CART Captioning and American Sign Language services will be available.

People who are deaf or hard of hearing can use their preferred relay service or the free 711 relay service, and then ask to be connected to the Public Hearing Hotline at 646-252-6777 to speak with an agent.

People who are blind or have low vision can request accommodations on or before December 14, 2020, by submitting a request online or by calling the Public Hearing Hotline at 646-252-6777.

If you need language assistance or any other accommodations, please submit a request at least three business days before the scheduled hearing date. You can do that:

  • Online (Once in the Customer Feedback form, select “Public Hearing” as the MTA Service and “Fare and Toll Hearing” as the Type of Feedback. Select submit, and choose "Request Accommodations" on the next page.)
  • By calling the Public Hearing Hotline at 646-252-6777
  • By sending a letter to the mailing address above.

If you submit a request for language services at least three business days before the hearing, we will provide translated information on the hearing process.

We will also ensure that any public comments received in a language other than English are translated, included in the hearing transcript, and summarized for the MTA board.